Guest Experience Agent - Front Desk

Presidential Hospitality; Rapid City (SD); On-site; USD 19,000 - 25,000; Full time

Job summary

Presidential Hospitality in Rapid City seeks a reliable Front Desk Representative with verifiable customer service experience. You will be the first point of contact for guests, handling check-in/check-out, reservations, payments, and enjoyed personalized service to ensure a memorable stay.

The role requires teamwork, strong communication, and dedication to guest satisfaction. Ideal candidates have hotel front desk experience, familiarity with reservations software, and knowledge of travel

Qualifications

• Experience as Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software.
• Understanding of travel planning websites (Booking, TripAdvisor).

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify credit card data.
• Register guests with required information (contact details, dates).
• Welcome guests upon arrival and assign rooms.
• Provide information about hotel, rooms, rates, and amenities.
• Respond to guest complaints professionally.
• Learn and use the Signature Call Script for phone calls.
• Coordinate with housekeeping to ensure rooms are clean and furnished.
• Arrange VIP services and group reservations; upsell services.
• Maintain records of bookings and payments.
• Other tasks as assigned by supervisor.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Phone etiquette

Tools

Hotel reservations software

Job description

Presidential Hospitality in Rapid City seeks a reliable Front Desk Representative with verifiable customer service experience. You will be the first point of contact for guests, handling check-in/check-out, reservations, payments, and enjoyed personalized service to ensure a memorable stay.

The role requires teamwork, strong communication, and dedication to guest satisfaction. Ideal candidates have hotel front desk experience, familiarity with reservations software, and knowledge of travel