Front Desk Agent

Choice Hotels International, Inc.; Salt Lake City (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefit programs

401k retirement program

Commission on upsells

Free Parking

Job summary

Choice Hotels International, Inc. is hiring for a Front Desk Agent at the Radisson Salt Lake City Downtown. You will greet guests, check them in and out, and help with inquiries while coordinating with hotel teams to ensure a smooth stay.

This fast-paced role requires 1–2 years in hospitality or customer service, strong computer skills, and a service-oriented mindset. Benefits include health programs, a 401k plan, paid holidays, and competitive pay.

Qualifications

• 1–2 years of hospitality or customer-service experience preferred
• Strong computer skills and basic math
• Warm, professional demeanor and excellent communication

Responsibilities

• Greet and assist guests during check-in and check-out
• Answer questions and provide local information
• Process reservations, payments, and special requests
• Coordinate with departments to meet guest needs
• Upsell hotel services and collect payments as needed
• Maintain lobby and front desk area in a professional condition
• Follow security and safety procedures at all times

Skills

Customer service

Opera PMS

Strong communication

Flexible schedule

Attention to detail

Tools

Hotel software

Job description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories.

A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

For more information, visitwww.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Our Front Desk Agents are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas.

The Radisson Hotel Salt Lake City Downtown is looking for an energetic individual to join our Front Desk team as a Front Desk Agent.

Our exciting and fast paced Hotel offers a break from the repetition, with no two days that are ever the same.

We are proud to offer package that includes competitive pay, generous vacation package, 8 paid holidays, and excellent benefit package for fulltime employees.

We are seeking a fast, fun, and friendly candidate for our full-time Front Desk Agent role.

What We Provide

• Employee discounts on thousands of hotels
• Health Benefit programs
• 401k retirement program
• Commission on upsells, paid bi-weekly with regular salary
• Free Parking

Responsibilities

• Greeting and engaging all guests while taking personal action to accommodate their individual needs
• Creates an unending energetic environment for our guests and team members
• Reviews all guest reservations and plans their accommodation accordingly
• Processes financial transactions and arranges special billing needs when necessary
• Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
• Manages all guest concerns or requests diligently and without hesitation
• Personally chauffeuring guests to and from various locations in the immediate area using the company van
• Maintains an "Everyone Sells" vision while driving hotel revenues through upsell efforts
• Communicates effectively with all hotel departments to guarantee a seamless guest experience
• Prepares daily logs summarizing communications for management and other shifts
• Responsible for answering and fielding all calls to the hotel, both internal and external
• Maintains the confidentiality and respect of our patrons
• Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as needed

Requirements

• Self confidence
• Strong computer skills
• Ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer focused environment
• Reliable transportation
• Opera PMS experience is a benefit but not a requirement
• Strong verbal, written and interpersonal skills
• Strong attention to detail
• Commitment to exceptional service in any situation
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Ability to work a flexible schedule including holidays and weekends

Physical Requirements

• Occasional lifting of up to 50 pounds
• Ability to stand for long periods of time
• Ability to hear with 100% accuracy with correction
• Ability to stand and exert well paced mobility for an eight (8) hour shift
• Ability to lift, pull, push up to 70 pounds on an ongoing basis
• Must be able to squat, bend, kneel and twist on an ongoing basis
• Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.