Guest Experience Specialist (Front Desk & Services)

Coborn; Sartell (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

10% employee discount on grocery items

DailyPay access to earned wages

Paid Time Off (PTO)

Floating holidays & 1.5x holiday pay

Sunday Premium Pay

Job summary

Coborn’s is seeking a friendly Guest Service Representative to join our team at the Coborn’s store in Minnesota. You will help guests with a variety of services, including money orders, Western Union, and post purchases, while performing cashiering duties and supporting front-end operations.

The role emphasizes exceptional customer service, teamwork, and reliability, with a comprehensive benefits package for full- and part-time employees.

Responsibilities

• Maintain a 'Say Yes to the Guest' attitude by providing remarkable guest service.
• Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.
• Assist guests with returned merchandise, overrings, and overcharges.
• Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
• Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
• Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.

Job description

Coborn’s is seeking a friendly Guest Service Representative to join our team at the Coborn’s store in Minnesota. You will help guests with a variety of services, including money orders, Western Union, and post purchases, while performing cashiering duties and supporting front-end operations.

The role emphasizes exceptional customer service, teamwork, and reliability, with a comprehensive benefits package for full- and part-time employees.