Guest Experience Specialist - Front Desk & Reservations

Hilton Garden Inn Hotel; Highlands Ranch (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Hilton Garden Inn Hotel in Highlands Ranch, Colorado is seeking a friendly Guest Service Representative to support front desk operations, assist with check-ins/check-outs, and manage reservations to ensure a smooth arrival for guests.

You will answer questions, handle payments, coordinate with housekeeping and other departments, and provide local information to guests. Previous hotel experience is helpful but not required; flexibility for weekends and holidays is appreciated.

Qualifications

• Excellent customer service and communication abilities.
• Comfortable using hotel computer systems and software.
• Friendly, professional demeanor with a positive attitude.
• Reliable, organized, and able to multitask effectively.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Manage reservations and room assignments.
• Answer questions and resolve guest issues promptly.
• Process payments and operate the front desk system.
• Coordinate with housekeeping and other departments.
• Provide local information and hotel guidance.

Skills

Customer service

Communication

Computer skills

Multitasking

Job description

Hilton Garden Inn Hotel in Highlands Ranch, Colorado is seeking a friendly Guest Service Representative to support front desk operations, assist with check-ins/check-outs, and manage reservations to ensure a smooth arrival for guests.

You will answer questions, handle payments, coordinate with housekeeping and other departments, and provide local information to guests. Previous hotel experience is helpful but not required; flexibility for weekends and holidays is appreciated.