Guest Experience Specialist - Front Desk

Village Camp; Amarillo (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary stay at one of ourResort

Medical, Dental, and Vision coverage

3% 401(k) company match

Job summary

Roberts Resorts & Communities is seeking a Front Desk Associate to deliver exceptional guest service and support for guests and residents. You will manage check-in/check-out, handle reservations, respond to inquiries, and maintain smooth front desk operations.

Responsibilities include collecting payments, coordinating with maintenance, and keeping accurate records using Rent Manager and Camp Spot platforms. Strong communication and multitasking skills are essential for daily success.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, front desk operations, or hospitality preferred but not required.
• Proficiency with computer systems, including property management software and Microsoft Office, is desirable.

Responsibilities

• Manage check-in and check-out procedures and reservations.
• Address inquiries and provide outstanding guest services at the front desk.
• Maintain organized front desk operations and communications with residents and guests.
• Input meter readings for billing and coordinate with maintenance for guest needs.
• Prepare and distribute notices and reports; keep records accurate.

Skills

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Problem solving

Organization

Computer proficiency

Positive attitude

Education

High school diploma

Tools

Property management software

Microsoft Office

Job description

Roberts Resorts & Communities is seeking a Front Desk Associate to deliver exceptional guest service and support for guests and residents. You will manage check-in/check-out, handle reservations, respond to inquiries, and maintain smooth front desk operations.

Responsibilities include collecting payments, coordinating with maintenance, and keeping accurate records using Rent Manager and Camp Spot platforms. Strong communication and multitasking skills are essential for daily success.