Guest Experience Specialist - Front Desk (Part-Time)

Del Monte Hotel Management LLC in; City of Troy (NY); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Hotel room discounts

Discounts on food and beverages

Professional development opportunities

Job summary

The DelMonte Hotel Group in Troy, NY is seeking a Front Desk Clerk for a part-time, on-site role. You will greet guests, check in/out, answer calls, and provide information about local services while delivering friendly, professional service.

You will handle registrations, reservations, billing, wake-up calls, and guest inquiries with a focus on a smooth guest experience. We offer competitive hourly pay, room discounts, dining perks, and opportunities for development within a supportive team.

Qualifications

• 1 to 3 months related experience; High school diploma or GED; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule
• Maintain a valid Driver’s License from the state which you reside with no major violations.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions for proper operation, report deficiencies.
• Schedule shuttle runs for guests.
• Provide safe transportation to all guests using the hotel shuttle vehicle.
• Perform laundry duties as needed (Fairfield Inn only).
• Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).

Skills

Excellent communication

Strong work ethic

Time management

Multi-tasking

Customer service

Flexibility

Basic computer skills

Education

High School Diploma or GED

Job description

The DelMonte Hotel Group in Troy, NY is seeking a Front Desk Clerk for a part-time, on-site role. You will greet guests, check in/out, answer calls, and provide information about local services while delivering friendly, professional service.

You will handle registrations, reservations, billing, wake-up calls, and guest inquiries with a focus on a smooth guest experience. We offer competitive hourly pay, room discounts, dining perks, and opportunities for development within a supportive team.