Guest Services Front Desk Clerk — Growth & Perks

Courtyard/Residence Inn by Marriott Albany Airport; Town of Colonie (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Hotel room discounts

Food & beverage discounts

Professional development

Job summary

DelMonte Hotel Group seeks a Front Desk Clerk in Albany, NY to greet guests, register arrivals, and manage reservations with a focus on service quality. You will handle calls, payments, and daily housekeeping of the front desk area, delivering smooth guest experiences and information about local amenities.

The role requires strong communication, multitasking ability, and a professional demeanor. We offer competitive hourly wages and a supportive team environment in a hotel setting.

Qualifications

• 1 to 3 months related experience; High school diploma or GED; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule
• Maintain a valid Driver's License from the state which you reside with no major violations.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges and compute bills; collect payment and make change.
• Make and confirm reservations; monitor room availability.
• Block rooms and schedule wake-up calls; handle guest mail and messages.

Skills

Customer service

Multi-tasking

Communication

Time management

Flexible schedule

Education

High School Diploma or GED

Job description

DelMonte Hotel Group seeks a Front Desk Clerk in Albany, NY to greet guests, register arrivals, and manage reservations with a focus on service quality. You will handle calls, payments, and daily housekeeping of the front desk area, delivering smooth guest experiences and information about local amenities.

The role requires strong communication, multitasking ability, and a professional demeanor. We offer competitive hourly wages and a supportive team environment in a hotel setting.