Front Desk Clerk

DelMonte Hotel Group; City of Albany (NY); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Hotel room discounts at our locations

Discounts on food and beverages

Professional development and career/op

Job summary

DelMonte Hotel Group is hiring a Front Desk Clerk at the Courtyard Albany Thruway location in Albany, NY. This part-time role involves greeting guests, handling registrations, and assisting with wake-up calls while delivering high-level service.

You will answer phones, process charges, reservations, and check-outs, and help with lobby upkeep and guest information. A friendly, flexible, and professional approach is essential for success in this hospitality team.

Qualifications

• 1 to 3 months related experience; High school diploma or GED; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule
• Maintain a valid Driver’s License from the state which you reside with no major violations.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges, compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability and block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area.
• Provide information about hotel services and local area.
• Assist in maintaining lobby and front entrance cleanliness.
• Inspect lobby fixtures and report deficiencies.
• Schedule shuttle runs for guests.
• Provide safe transportation using hotel shuttle (if applicable).
• Perform laundry and continental breakfast duties (if applicable).

Skills

Customer service

Communication

Multitasking

Time management

Organizational skills

Basic computer skills

Driver's license

Education

High school diploma or GED

Job description

Job Category: Rooms & Guest Service Operations

Part-Time

Locations

Showing 1 location

Courtyard by Marriott Albany Thruway
1455 Washington Ave
Albany, NY 12206, USA

Description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk.

We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

Job Responsibilities

As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.

Your specific duties in this role will include:

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
• Perform laundry duties as needed (Fairfield Inn only).
• Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).

Job Requirements

We are looking for a self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule
• Maintain a valid Driver’s License from the state which you reside with no major violations.

As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

• Compensation $16.50- $16.75 per hour
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.