Guest Experience Specialist — Front Desk & Member Service

Fitness Connection; Bedford (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Fitness Connection in Bedford, TX is seeking a Front Desk Hospitality teammate to greet members, check them in, and provide exceptional service daily. You will assist guests, answer phones, direct inquiries, and help with Pro Shop operations while maintaining a welcoming club environment.

The role emphasizes hospitality, clear communication, and teamwork to ensure every member feels valued and supported during their visits.

Qualifications

• Experience in Hospitality/Customer Service preferred.
• Ability to understand and follow verbal and written instructions.
• Strong English communication skills; able to greet and assist members and guests.

Responsibilities

• Greet members and guests with EPIC greetings and farewells.
• Check-in members and register guests using proper procedures.
• Answer phone and route inquiries to Fitness Consultants.
• Assist with pro shop operations and POS transactions.
• Maintain clean and organized front desk and entryway.
• Complete opening/closing duties and club cleaning as needed.

Skills

Hospitality greetings

Customer service

English communication

Team collaboration

Education

High School Diploma/GED

Job description

Fitness Connection in Bedford, TX is seeking a Front Desk Hospitality teammate to greet members, check them in, and provide exceptional service daily. You will assist guests, answer phones, direct inquiries, and help with Pro Shop operations while maintaining a welcoming club environment.

The role emphasizes hospitality, clear communication, and teamwork to ensure every member feels valued and supported during their visits.