Guest Experience Specialist - Front Desk (All Shifts)

Holiday Inn Express & Suites Omaha Downtown ‑ Airport; Omaha (NE); On-site; USD 21,000 - 26,000; Full time

Job summary

Holiday Inn Express Downtown Omaha – Old Market is hiring Front Desk Associates for Morning, Evening, and Overnight shifts. The role focuses on check-ins, reservations, payments, and guest support in a busy hotel environment.

We value friendly, dependable team members with strong communication and cash-handling skills, ready to ensure a smooth guest experience and adherence to IHG standards.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• IHG or hotel property management system experience is a plus.
• Strong communication skills and a friendly, professional attitude.
• Dependable attendance, punctuality, and attention to detail.
• Comfortable using computers, handling payments, and managing multiple tasks.
• Ability to remain calm and resolve concerns in a busy environment.
• Willingness to work weekends and holidays as scheduled.

Responsibilities

• Welcome guests and complete check-ins and check-outs accurately and efficiently.
• Manage reservations, answer phone calls, and respond to guest questions and requests.
• Process payments, maintain accurate guest accounts, and follow cash-handling procedures.
• Recognize IHG One Rewards members, explain member benefits, and enroll new members.
• Support hotel guest satisfaction scores and applicable IHG service standards and performance goals.
• Address guest concerns professionally and promptly notify management when additional assistance is needed.
• Coordinate with housekeeping and maintenance regarding room readiness and guest needs.
• Maintain a clean, organized, and welcoming front desk and lobby.
• Communicate important information clearly during shift changes.
• Follow hotel safety, security, and emergency procedures.
• Complete required IHG training and follow company policies.
• For overnight shifts, complete night audit procedures, reconcile daily transactions, and prepare required reports.

Skills

Communication

Dependability

Multi-tasking

PMS/Payments

Tools

IHG PMS

Job description

Holiday Inn Express Downtown Omaha – Old Market is hiring Front Desk Associates for Morning, Evening, and Overnight shifts. The role focuses on check-ins, reservations, payments, and guest support in a busy hotel environment.

We value friendly, dependable team members with strong communication and cash-handling skills, ready to ensure a smooth guest experience and adherence to IHG standards.