Hands-On Executive Housekeeper: Hotel Operations Leader

Holiday Inn Express & Suites Omaha Downtown ‑ Airport; Omaha (NE); On-site; USD 42,000 - 55,000; Full time

Job summary

Holiday Inn Express Downtown Omaha – Old Market is seeking an Executive Housekeeper to lead our housekeeping team and ensure top cleanliness across guest rooms and public areas. This hands-on leader will train staff, manage schedules, control labor costs, and uphold IHG quality standards.

The role requires prior hotel housekeeping and supervisory experience, with preference for IHG or Holiday Inn Express familiarity. Daytime shifts, weekends, and holidays may apply. Equal opportunity employer.

Qualifications

• Previous hotel housekeeping experience required.
• Previous housekeeping supervisory or Executive Housekeeper experience strongly preferred.
• IHG or Holiday Inn Express experience preferred.
• Strong knowledge of guest room cleaning, room inspections, laundry operations, and sanitation practices.
• Ability to train employees, organize daily assignments, and maintain consistent quality standards.
• Strong communication, time management, and problem-solving skills.
• Ability to perform essential housekeeping duties, including standing, walking, bending, reaching, pushing carts, and lifting supplies, with or without reasonable accommodation.
• Availability to work daytime shifts, weekends - including Sundays, and holidays as scheduled.

Responsibilities

• Lead daily housekeeping operations, including guest room cleaning, stayover service, public areas, and laundry.
• Assign daily workloads and coordinate with the front desk to ensure rooms are ready for arriving guests.
• Inspect guest rooms and public areas daily, address deficiencies, and verify cleanliness standards before release.
• Clean guest rooms, complete stayover service, assist with laundry, and clean common areas as needed. This is a hands-on leadership position.
• Recruit, train, coach, and hold housekeeping employees accountable for quality, productivity, and attendance.
• Prepare schedules based on occupancy and business needs while controlling labor costs and preventing unapproved overtime.
• Take responsibility for housekeeping-related guest satisfaction scores and support all applicable IHG performance metrics.
• Maintain readiness for IHG Quality Audits and promptly correct deficiencies. Performance will be evaluated in part on cleanliness scores, room inspection results, and IHG Quality Audit results.
• Address guest housekeeping requests and concerns promptly and professionally.
• Report maintenance issues and room damage, track follow-up, and coordinate room availability with management.
• Manage linen, cleaning supplies, and guest amenity inventories while controlling waste and replacement costs.
• Ensure safe chemical handling, proper equipment use, and compliance with hotel safety procedures.
• Maintain accurate room status, inspection records, inventory counts, and lost-and-found documentation.
• Complete required IHG brand training within 90 days of hire and ensure team members complete assigned training on time.
• Report directly to the General Manager and communicate staffing, supply, maintenance, and service needs.

Job description

Holiday Inn Express Downtown Omaha – Old Market is seeking an Executive Housekeeper to lead our housekeeping team and ensure top cleanliness across guest rooms and public areas. This hands-on leader will train staff, manage schedules, control labor costs, and uphold IHG quality standards.

The role requires prior hotel housekeeping and supervisory experience, with preference for IHG or Holiday Inn Express familiarity. Daytime shifts, weekends, and holidays may apply. Equal opportunity employer.