Front Desk Associate-All Shifts

Holiday Inn Express & Suites Omaha Downtown ‑ Airport; Omaha (NE); On-site; USD 21,000 - 26,000; Full time

Job summary

Holiday Inn Express Downtown Omaha – Old Market is hiring Front Desk Associates for Morning, Evening, and Overnight shifts. The role focuses on check-ins, reservations, payments, and guest support in a busy hotel environment.

We value friendly, dependable team members with strong communication and cash-handling skills, ready to ensure a smooth guest experience and adherence to IHG standards.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• IHG or hotel property management system experience is a plus.
• Strong communication skills and a friendly, professional attitude.
• Dependable attendance, punctuality, and attention to detail.
• Comfortable using computers, handling payments, and managing multiple tasks.
• Ability to remain calm and resolve concerns in a busy environment.
• Willingness to work weekends and holidays as scheduled.

Responsibilities

• Welcome guests and complete check-ins and check-outs accurately and efficiently.
• Manage reservations, answer phone calls, and respond to guest questions and requests.
• Process payments, maintain accurate guest accounts, and follow cash-handling procedures.
• Recognize IHG One Rewards members, explain member benefits, and enroll new members.
• Support hotel guest satisfaction scores and applicable IHG service standards and performance goals.
• Address guest concerns professionally and promptly notify management when additional assistance is needed.
• Coordinate with housekeeping and maintenance regarding room readiness and guest needs.
• Maintain a clean, organized, and welcoming front desk and lobby.
• Communicate important information clearly during shift changes.
• Follow hotel safety, security, and emergency procedures.
• Complete required IHG training and follow company policies.
• For overnight shifts, complete night audit procedures, reconcile daily transactions, and prepare required reports.

Skills

Communication

Dependability

Multi-tasking

PMS/Payments

Tools

IHG PMS

Job description

Front Desk Associates – All Shifts

Holiday Inn Express Downtown Omaha – Old Market
2431 Farnam St. | Omaha, NE
Hiring for Morning, Evening, and Overnight Shifts

Holiday Inn Express Downtown Omaha – Old Market is seeking friendly, dependable Front Desk Associates to welcome guests and deliver excellent service. We are looking for team members who communicate clearly, take pride in their work, and help make every guest’s stay a positive experience.

Key Responsibilities

• Welcome guests and complete check-ins and check-outs accurately and efficiently.

• Manage reservations, answer phone calls, and respond to guest questions and requests.

• Process payments, maintain accurate guest accounts, and follow cash-handling procedures.

• Recognize IHG One Rewards members, explain member benefits, and enroll new members.

• Support hotel guest satisfaction scores and applicable IHG service standards and performance goals.

• Address guest concerns professionally and promptly notify management when additional assistance is needed.

• Coordinate with housekeeping and maintenance regarding room readiness and guest needs.

• Maintain a clean, organized, and welcoming front desk and lobby.

• Communicate important information clearly during shift changes.

• Follow hotel safety, security, and emergency procedures.

• Complete required IHG training and follow company policies.

• For overnight shifts, complete night audit procedures, reconcile daily transactions, and prepare required reports.

Qualifications

• Previous hotel front desk or customer service experience preferred.

• IHG or hotel property management system experience is a plus.

• Strong communication skills and a friendly, professional attitude.

• Dependable attendance, punctuality, and attention to detail.

• Comfortable using computers, handling payments, and managing multiple tasks.

• Ability to remain calm and resolve concerns in a busy environment.

• Willingness to work weekends and holidays as scheduled.

Available Shifts

• Morning

• Evening

• Overnight / Night Audit

Equal Opportunity Employer.