Guest Experience Specialist (Front Desk)

StepStone Hospitality; Wichita (KS); On-site; USD 26,000 - 38,000; Full time

Job summary

StepStone Hospitality in Wichita, KS is seeking a Front Desk Agent to create a welcoming guest experience. You will greet guests, check them in and out, and answer inquiries with professionalism in a fast-paced hotel setting.

You will manage reservations, handle payments, and coordinate with housekeeping and other teams to ensure smooth operations. Strong communication and organization help you thrive on diverse shifts, including evenings and weekends.

Qualifications

• High school diploma or equivalent; additional hospitality training is a plus.
• Previous experience in customer service or front desk operations preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with computer systems and reservation software.
• Ability to remain calm and professional under pressure.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A friendly, approachable attitude with a focus on guest satisfaction.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression
• Check guests in and out efficiently using the hotel management system
• Handle guest inquiries, requests, and complaints with professionalism and courtesy
• Manage reservations, cancellations, and modifications accurately
• Provide information about hotel amenities, local attractions, and services
• Maintain the cleanliness and organization of the front desk area
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Process payments and handle cash, credit, or debit transactions securely
• Follow all safety and security procedures to protect guests and staff

Skills

Customer service

Communication

Multitasking

Organizational skills

Guest relations

Flexibility

Computer systems

Education

High school diploma

Tools

Reservation software

Hotel management system

Job description

StepStone Hospitality in Wichita, KS is seeking a Front Desk Agent to create a welcoming guest experience. You will greet guests, check them in and out, and answer inquiries with professionalism in a fast-paced hotel setting.

You will manage reservations, handle payments, and coordinate with housekeeping and other teams to ensure smooth operations. Strong communication and organization help you thrive on diverse shifts, including evenings and weekends.