Guest Experience Specialist — Front Desk

HomeTowne Studios & Suites by Red Roof; Springfield (OR); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Dental

Vision

Competitive Pay

Employer Paid Life Insurance

PTO

401K with Employer Match

Career Growth Opportunities

Job summary

HomeTowne Studios & Suites by Red Roof in Eugene-Springfield, Oregon, is seeking a Front Desk Agent for a part-time role with a starting wage of $16.00 to $17.00 per hour. The position entails greeting guests, managing reservations, check-ins/outs, and cashier functions, while maintaining guest confidentiality and accuracy in records.

Requirements include a high school diploma or equivalent, at least one year in customer service, and basic English communication skills.

Qualifications

• Welcome guests with friendly greeting and smile while performing all guest related services.
• Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
• Maintain confidentiality of guest information and pertinent hotel data.
• Basic English communication (verbal and written) skills required.
• 1 year in previous customer service position.

Responsibilities

• Promote future sales; review and report rate availability using front desk system.
• Update and monitor room status; coordinate with housekeeping for checkouts and stay-overs.
• Communicate issues with General Manager and front desk team as needed.
• Performs all other duties as assigned.

Skills

Customer service

Cash handling

Computer skills

English skills

Education

High school diploma or equivalent

Job description

HomeTowne Studios & Suites by Red Roof in Eugene-Springfield, Oregon, is seeking a Front Desk Agent for a part-time role with a starting wage of $16.00 to $17.00 per hour. The position entails greeting guests, managing reservations, check-ins/outs, and cashier functions, while maintaining guest confidentiality and accuracy in records.

Requirements include a high school diploma or equivalent, at least one year in customer service, and basic English communication skills.