Guest Experience Front Desk Agent

HomeTowne Studios & Suites by Red Roof; Orlando (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Competitive Pay

Employer Paid Life Insurance

PTO

401K with Employer Match

Career Growth Opportunities

Job summary

HomeTowne Studios & Suites by Red Roof in Orlando is seeking a Front Desk Agent with a starting wage between $16 and $17! Depending on experience. You will welcome guests, handle reservations, and manage check-ins/check-outs, while assisting with cashier responsibilities and guest accounting.

The role requires basic office skills, one year of customer service experience, and clear English communication. The position offers health benefits, 401K with employer match, PTO, and growth opportunities.

Qualifications

• High school diploma preferred or equivalent experience.
• 1 year in previous customer service position.
• Must have basic office skills (math, cash handling, computer skills).
• Basic English communication skills.

Responsibilities

• Welcome guests with a friendly greeting and assist with all guest-related services.
• Handle reservations requests; check guests in/out; manage guest accounting and cashier functions.
• Create, modify and monitor reservations; review and report rate availability; update room status; promote future sales.
• Maintain confidentiality of guest information and relevant hotel data.
• Communicate with the General Manager and Front Desk team about problems or requests regarding guests and rooms.
• Coordinate with housekeeping on checkouts, stay-overs, room status, and maintenance needs.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Computer skills

English communication

Education

High school diploma or equivalent

Job description

HomeTowne Studios & Suites by Red Roof in Orlando is seeking a Front Desk Agent with a starting wage between $16 and $17! Depending on experience. You will welcome guests, handle reservations, and manage check-ins/check-outs, while assisting with cashier responsibilities and guest accounting.

The role requires basic office skills, one year of customer service experience, and clear English communication. The position offers health benefits, 401K with employer match, PTO, and growth opportunities.