Guest Experience Agent (Hotel Front Desk)

HomeTowne Studios & Suites by Red Roof; Bentonville (AR); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Competitive Pay

Employer Paid Life Insurance

PTO

401K with Employer Match

Career Growth Opportunities

Job summary

HomeTowne Studios by RedRoof in Bentonville, AR is seeking a Front Desk Agent to warmly welcome guests, handle reservations, check-ins/outs, and manage guest accounts. This full-time role offers starting pay between $13.00-$14.00 per hour and a supportive team environment.

The position requires a high School diploma and at least 1 year in customer service, with basic English communication. Benefits include health, dental, vision, PTO and 401K with employer match.

Qualifications

• Welcome guests with friendly greeting and smile while performing all guest related services.

Responsibilities

• Welcome guests with friendly greeting and smile while performing all guest related services.
• Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
• Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales
• Maintain confidentiality of guest information and pertinent hotel data.
• Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance.
• Performs all other duties as assigned.

Skills

Customer service

Cash handling

Office skills

Communication skills

Education

High School Diploma

Tools

Front desk software

Job description

HomeTowne Studios by RedRoof in Bentonville, AR is seeking a Front Desk Agent to warmly welcome guests, handle reservations, check-ins/outs, and manage guest accounts. This full-time role offers starting pay between $13.00-$14.00 per hour and a supportive team environment.

The position requires a high School diploma and at least 1 year in customer service, with basic English communication. Benefits include health, dental, vision, PTO and 401K with employer match.