Guest Experience Specialist - Front Desk

Tru by Hilton Port St. Lucie; Port Saint Lucie (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(K) with Company Match

Paid Time Off

Professional yet friendly work culture

Hilton Team Member Travel Discounts

Job summary

Tru by Hilton Port St. Lucie is seeking a friendly Front Desk Agent to warmly greet guests, check them in and out, and coordinate services across departments to ensure a memorable stay.

You will handle phone inquiries, reservations, payments, and maintain accurate guest records using our hotel system, while balancing cash drawers and keeping the front desk organized and professional. Flexible weekend and holiday availability is required; prior hotel front desk experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Previous hotel front desk or customer service experience preferred.
• Familiarity with hotel systems is a plus.
• Flexible availability including weekends and holidays.

Responsibilities

• Greet guests warmly and handle check-ins/check-outs smoothly.
• Answer phones, manage guest inquiries, and resolve issues promptly.
• Process reservations, cancellations, and modifications via phone, in person, and through our hotel system.
• Communicate guest needs with housekeeping, maintenance, and other departments.
• Handle payments, balance cash drawers, and process transactions accurately.
• Manage guest accounts and update internal systems.
• Operate the hotel’s switchboard and wake-up call system.
• Monitor reservations and room availability to maximize occupancy.
• Maintain a clean and organized front desk area.
• Complete shift checklists and hand off effectively to the next team member.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

Hotel systems

Job description

Tru by Hilton Port St. Lucie is seeking a friendly Front Desk Agent to warmly greet guests, check them in and out, and coordinate services across departments to ensure a memorable stay.

You will handle phone inquiries, reservations, payments, and maintain accurate guest records using our hotel system, while balancing cash drawers and keeping the front desk organized and professional. Flexible weekend and holiday availability is required; prior hotel front desk experience is preferred.