Guest Experience Specialist - Front Desk

Cherry Valley Hotel; New York (NY); On-site; USD 19,320 - 27,517; Full time

Job summary

Cherry Valley Hotel in New York, NY is seeking a Front Desk Agent who will be the key point of contact for guests, providing exceptional hospitality. This role involves welcoming guests, assisting with check-in and check-out, and ensuring their needs are met throughout their stay. You will need solid communication skills and the ability to handle transactions accurately. The position requires physical capability to assist guests and follow hotel safety protocols. Rate is $17 per hour.

Qualifications

• Must handle cash or credit transactions accurately.
• Good English communication skills required.
• Ability to assist with luggage, may require lifting up to 50 pounds.

Responsibilities

• Welcome guests warmly to create a great first impression.
• Inquire about guest stays during check-out to show care.
• Help guests with their needs, including directions and lost items.
• Ensure accuracy and efficiency while handling financial transactions.
• Follow safety and security policies to ensure guest safety.

Skills

Good verbal and written English communication

Front-office software proficiency

Customer service skills

Problem-solving skills

Job description

Cherry Valley Hotel in New York, NY is seeking a Front Desk Agent who will be the key point of contact for guests, providing exceptional hospitality. This role involves welcoming guests, assisting with check-in and check-out, and ensuring their needs are met throughout their stay. You will need solid communication skills and the ability to handle transactions accurately. The position requires physical capability to assist guests and follow hotel safety protocols. Rate is $17 per hour.