Guest Experience Agent - Front Desk (Full-Time)

Cherry Valley Hotel; Bryan (TX); On-site; USD 14,206 - 20,233; Full time

Job summary

Cherry Valley Hotel is seeking a Front Desk Agent in Bryan, Texas. The ideal candidate will be enthusiastic about delivering exceptional hospitality, welcoming guests, assisting with their needs, and addressing any issues during their stay. Responsibilities include managing check-ins/outs, handling transactions, and ensuring guest satisfaction. A strong command of English and proficiency with front office software is essential, along with a passion for customer service. Candidates must be able to assist with light lifting and standing for long hours.

Qualifications

• Ability to handle cash or credit transactions accurately.
• Must be able to exert up to 20 pounds of force occasionally.
• Experience in customer service or hospitality preferred.

Responsibilities

• Welcome guests and assist with check-in and check-out processes.
• Listen to guest needs and provide appropriate solutions.
• Follow safety and security policies of the hotel.

Skills

Good verbal and written English communication skills

Front office software proficiency

Problem-solving skills

Job description

Cherry Valley Hotel is seeking a Front Desk Agent in Bryan, Texas. The ideal candidate will be enthusiastic about delivering exceptional hospitality, welcoming guests, assisting with their needs, and addressing any issues during their stay. Responsibilities include managing check-ins/outs, handling transactions, and ensuring guest satisfaction. A strong command of English and proficiency with front office software is essential, along with a passion for customer service. Candidates must be able to assist with light lifting and standing for long hours.