Guest Experience Concierge - Front Desk

Cherry Valley Hotel; Bangor (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

Cherry Valley Hotel in Bangor, Maine is hiring a Front Desk Agent to create memorable experiences for guests. Responsibilities include welcoming guests, addressing concerns, problem-solving, and ensuring safety and security standards. Candidates should have strong verbal and written communication skills, cash handling abilities, and proficiency with front office software. This role may require lifting up to 50 pounds and standing for extended periods. Join a team committed to warm hospitality and guest satisfaction.

Qualifications

• Ability to handle cash or credit transactions.
• Physical ability to lift up to 50 pounds occasionally.
• Must be able to stand for long hours.

Responsibilities

• Deliver a great hospitality experience in person or by phone.
• Inquire about guests' stay and address their concerns.
• Assist guests with luggage, directions, and restaurant recommendations.
• Collect payments accurately and efficiently.
• Follow safety and security policies of the hotel.

Skills

Good verbal and written communication skills

Cash handling

Proficiency with front office software

Job description

Cherry Valley Hotel in Bangor, Maine is hiring a Front Desk Agent to create memorable experiences for guests. Responsibilities include welcoming guests, addressing concerns, problem-solving, and ensuring safety and security standards. Candidates should have strong verbal and written communication skills, cash handling abilities, and proficiency with front office software. This role may require lifting up to 50 pounds and standing for extended periods. Join a team committed to warm hospitality and guest satisfaction.