Guest Experience Specialist - Front Desk

TownePlace Suites Mooresville; Mooresville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

TownePlace Suites Mooresville in Mooresville, NC is seeking a Guest Services Associate to manage front desk operations, reservations, and guest services, while ensuring a welcoming lobby and breakfast area. You will handle check-ins/outs, assist guests with local information, and support revenue opportunities alongside the Front Office team.

The role requires a High School diploma and about 1 year of front desk hotel experience, with flexible hours including nights and weekends.

Qualifications

• High School diploma or higher
• 1-year hotel front office experience
• Willing to work flexible hours (nights, weekends, holidays)
• Must wear appropriate uniform per policy

Responsibilities

• Process reservations by mail, telephone, fax and central reservation systems.
• Check guests in and out, issue room keys and manage safety deposit boxes.
• Maintain lobby and breakfast area appearance and assist guests with needs.
• Operate front office equipment and stay aligned with brand standards and SOPs.

Skills

Team player

Good listener

Tech-savvy

Professional appearance

Customer focus

Education

High School diploma or higher

Tools

Front office software

Job description

TownePlace Suites Mooresville in Mooresville, NC is seeking a Guest Services Associate to manage front desk operations, reservations, and guest services, while ensuring a welcoming lobby and breakfast area. You will handle check-ins/outs, assist guests with local information, and support revenue opportunities alongside the Front Office team.

The role requires a High School diploma and about 1 year of front desk hotel experience, with flexible hours including nights and weekends.