Guest Service Associate — Daily Pay, Benefits & Growth

Schulte-Hospitality-Group; Madison (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

Life Insurance

401k Match

PTO

Holiday Pay

Pet Insurance

Employee Assistance

Discounts

Job summary

Schulte Hospitality Group in Madison, Wisconsin is seeking a Guest Service Representative (Full-Time) to deliver warm, professional front desk service. You will greet guests, manage check-ins, assist VIPs, answer inquiries, and handle cash with integrity.

We offer Daily Pay, comprehensive health and life insurance options, a 401k with company match, PTO, and a supportive team culture focused on growth and hospitality excellence.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Perform various other duties as assigned.
• Perform various other duties as assigned to meet business objectives.

Skills

Basic computer skills

Verbal and written communication

Guest service excellence

Education

High School diploma

Front Desk operations knowledge

Job description

Schulte Hospitality Group in Madison, Wisconsin is seeking a Guest Service Representative (Full-Time) to deliver warm, professional front desk service. You will greet guests, manage check-ins, assist VIPs, answer inquiries, and handle cash with integrity.

We offer Daily Pay, comprehensive health and life insurance options, a 401k with company match, PTO, and a supportive team culture focused on growth and hospitality excellence.