Guest Service Representative

Parable Hospitality; Half Moon Bay (CA); On-site; USD 2,480,000 - 3,306,000; Full time

Benefits offered by this job

401(k)

Team events

Volunteer opportunities

Job summary

Parable Hospitality’s Half Moon Bay Lodge seeks a friendly Guest Service Representative to welcome guests, manage the front desk, and support a seamless stay. You’ll assist with check-ins/outs, reservations, and guest inquiries, delivering warm, professional service in a coastal setting.

You’ll need strong communication, attention to detail, and comfort with cash handling. A flexible schedule including weekends and holidays is expected, with opportunities to grow within the hospitality team.

Qualifications

• 1+ year of customer service or related experience preferred.
• Front desk experience in hospitality is a plus but not required.
• Genuine passion for creating memorable guest experiences.
• Strong verbal and written communication skills.
• Friendly, professional and confident when interacting with guests.
• Strong attention to detail and accuracy.
• Ability to prioritize, stay organized and make good judgments in a fast-paced environment.
• Comfortable handling cash, credit transactions and basic accounting procedures.
• Basic computer, typing and cash register skills.
• Dependable and willing to support the team wherever needed.
• Ability to stand for extended periods and lift up to 20 lbs.
• Ability to work a flexible schedule, including weekends, evenings and holidays.

Responsibilities

• Welcome arriving guests with a warm, efficient check-in experience.
• Process guest departures, close accounts, and ensure charges are accurate.
• Handle cash, credit transactions, receipts, and guest accounts per hotel procedures.
• Answer guest questions and provide recommendations about the hotel and area.
• Accept and manage reservations by phone and in person with rate and availability details.
• Use suggestive selling techniques to add value to guest stays.
• Stay informed about hotel amenities and local events to assist guests confidently.
• Answer calls, assist with outgoing calls, and manage wake-up requests.
• Receive, sort, and distribute guest mail and messages.
• Maintain accurate front desk logs and communication tools for the team.
• Communicate effectively with guests and team members across departments.
• Assist other hotel teams as needed to support guest experience.
• Maintain a professional, positive and courteous presence at all times.

Skills

Customer service

Communication skills

Attention to detail

Cash handling

Problem solving

Education

High school diploma or equivalent

Tools

Cash register

POS system

Job description

ABOUT THE PROPERTY

Located less than a mile from the Pacific Ocean in beautiful Half Moon Bay, Half Moon Bay Lodge is a charming coastal retreat with hacienda-style architecture and a relaxed, welcoming atmosphere. The 80-room property features spacious accommodations, an outdoor heated pool and hot tub, fire pit and lounge areas, complimentary breakfast, fitness center and sauna, and easy access to Half Moon Bay Golf Links. With 3,600 square feet of flexible event space and a location close to beaches, coastal trails, golf, and downtown Half Moon Bay, the Lodge offers a comfortable home base for both leisure and group stays.

THE ROLE

As a Guest Service Representative, you’ll be one of the first faces our guests see and an important part of their overall hotel experience. You’ll create a warm welcome, help guests throughout their stay, and keep front desk operations running smoothly with professionalism, accuracy, and genuine hospitality. You will:

• Welcome arriving guests and provide a friendly, efficient check-in experience


• Process guest departures, close accounts, and ensure charges are accurate


• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures


• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area


• Accept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel information


• Use suggestive selling techniques to create value and identify opportunities to enhance the guest experience


• Stay informed about hotel amenities, in-house activities, and local events so you can confidently assist guests


• Answer incoming calls, assist with outgoing calls, and manage wake-up call requests


• Receive, sort, and distribute guest mail, messages, and other communications


• Maintain accurate front desk logs and communication tools to keep the team informed


• Communicate effectively with guests and fellow team members across departments


• Assist other hotel teams as needed to support the overall guest experience


• Maintain a professional, positive, and courteous presence throughout every guest interaction

WHAT SUCCESS LOOKS LIKE

Success means guests feel welcomed, cared for, and confident that they’re in good hands. You’ll keep the front desk organized and running efficiently while handling each interaction with warmth and professionalism. You’ll be someone guests can rely on for answers, solutions, and a great first impression—and someone your team can count on to follow through.

WHAT WE’RE LOOKING FOR

• 1+ year of customer service or related experience preferred


• Previous hotel front desk experience is a plus, but not required


• Genuine passion for creating memorable guest experiences


• Strong verbal and written communication skills


• Friendly, professional, and confident when interacting with guests


• Strong attention to detail and accuracy


• Ability to prioritize, stay organized, and make good judgments in a fast-paced environment


• Comfortable handling cash, credit transactions, and basic accounting procedures


• Basic computer, typing, and cash register skills


• Dependable and willing to support the team wherever needed


• Ability to stand for extended periods and frequently walk, bend, stoop, reach, lift, and carry up to 20 lbs.


• Ability to work a flexible schedule, including weekends, evenings, and holidays

WHAT WE OFFER

• 401(k)


• Opportunities to connect, give back, and build community through team events & volunteering.