Guest Experience Specialist — Front Desk

Hotel Equities; Columbia (SC); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Same-day pay

Career Growth Opportunities

Employee Assistance Program

Discounted hotel rates

Referral program

Job summary

A leading hotel management company in Columbia, SC, seeks a Front Desk Clerk to provide exceptional customer service and support to guests at the Sheraton Columbia Downtown Hotel. Responsibilities include greeting guests, processing payments, resolving complaints, and assisting with hotel services. Ideal candidates will have a high school diploma and strong communication skills, with a passion for serving others. The hourly compensation ranges from $13 to $15 based on experience, and the position offers opportunities for career growth.

Qualifications

• Ability to speak, read, write and understand primary languages used in the workplace.
• Good communication skills, both verbal and written.
• Extensive knowledge of hotel services and facilities.

Responsibilities

• Greet and welcome guests upon arrival.
• Accept payment for guests’ accounts at registration.
• Promptly respond to and resolve guest complaints.
• Assist guests with luggage.

Skills

Communication skills

Customer service

Basic computational ability

Problem-solving

Education

High School diploma or equivalent

Job description

A leading hotel management company in Columbia, SC, seeks a Front Desk Clerk to provide exceptional customer service and support to guests at the Sheraton Columbia Downtown Hotel. Responsibilities include greeting guests, processing payments, resolving complaints, and assisting with hotel services. Ideal candidates will have a high school diploma and strong communication skills, with a passion for serving others. The hourly compensation ranges from $13 to $15 based on experience, and the position offers opportunities for career growth.