Guest Experience Agent - Front Desk (Flexible Hours)

Cape Rey Carlsbad Beach, A Hilton Resort & Spa; Carlsbad (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hotel Discounts

Medical Coverage

401K Match

Paid Time Off

Job summary

Cape Rey Carlsbad Beach, A Hilton Resort & Spa in Carlsbad, California, is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and provide local guidance. You will handle payments, assist with reservations, and ensure a seamless first impression for every guest.

Ideal candidates have strong communication, cash handling, and computer skills, plus a customer-service mindset. This full-time, on-site role offers a fast-paced, guest-centric environment at a premier Hilton

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience is required.
• Excellent communication skills are essential.
• Proficient computer skills and multitasking ability.
• Willingness to work weekends and holidays.
• Strong problem-solving and guest-service orientation.
• Experience in customer service is preferred.
• Knowledge of hotel operations is a plus.

Responsibilities

• Greet and welcome guests with a warm, friendly attitude.
• Efficiently check-in and check-out guests with accuracy.
• Provide information about hotel facilities and local attractions.
• Respond to inquiries and resolve issues promptly and professionally.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill requests.
• Maintain a clean, organized front desk area.
• Assist with reservations and administrative tasks.

Skills

Cash handling

Exceptional communication

Computer skills

Multitasking

Guest service

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Cape Rey Carlsbad Beach, A Hilton Resort & Spa in Carlsbad, California, is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and provide local guidance. You will handle payments, assist with reservations, and ensure a seamless first impression for every guest.

Ideal candidates have strong communication, cash handling, and computer skills, plus a customer-service mindset. This full-time, on-site role offers a fast-paced, guest-centric environment at a premier Hilton