Guest Experience Specialist - Flexible Schedule

My Place Hotels; Dickinson (ND); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Direct Deposit

Cross-Training

Growth Potential

Job summary

My Place Hotels in Dickinson is seeking a Guest Services Representative to be the main point of contact for guests from check-in to check-out. You will handle reservations, record charges, and promote our Stay Rewarded program while ensuring a smooth guest experience.

The role requires strong communication, organizational skills, and a detail-oriented, dependable mindset. A friendly, professional demeanor and basic computer proficiency are essential for success on the front desk.

Qualifications

• Proficiency in Microsoft Office and basic computer applications.
• Excellent verbal and written communication skills.
• Ability to juggle multiple tasks while maintaining high standards of accuracy.

Responsibilities

• Greet and assist guests with check-ins/outs and manage reservations.
• Record charges for rooms, taxes, and amenities per policy.
• Provide information on hotel, local attractions, restaurants, and services; resolve guest issues.
• Operate the front desk phone system, take and transfer calls, and record messages.

Skills

Basic computer skills

Strong communication

Organizational & multitasking

Dependability & professionalism

Attention to detail

Tools

Microsoft Office

Job description

My Place Hotels in Dickinson is seeking a Guest Services Representative to be the main point of contact for guests from check-in to check-out. You will handle reservations, record charges, and promote our Stay Rewarded program while ensuring a smooth guest experience.

The role requires strong communication, organizational skills, and a detail-oriented, dependable mindset. A friendly, professional demeanor and basic computer proficiency are essential for success on the front desk.