Guest Service Supervisor - Leadership & Growth Path

My Place Hotels; Dickinson (ND); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Direct Deposit

Cross-Training

Growth Potential

Job summary

My Place Hotels in Dickinson, ND is seeking a Guest Service Supervisor to oversee the front desk, bookings, and guest experience. This hands-on leadership role requires visible management and adherence to hotel policies.

You will train and supervise Guest Service Representatives, coordinate with the General Manager, manage check-in/out, PMS, and ensure accurate daily reporting and safety procedures. This position offers growth within a hospitality-focused team.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Proficient in MS Office and basic computer applications.
• Ability to supervise and train Guest Service Representatives.
• Attention to detail and dependability.

Responsibilities

• Deliver exceptional guest service and manage guest check-in/check-out.
• Lead Guest Service Representatives and coordinate training.
• Oversee bookings and use PMS for reservations.
• Handle charges, taxes, and additional hotel services.
• Maintain daily front desk logs and Night Audit Checklist.
• Ensure safety, security checks, and log any concerns.
• Log master keys and manage housekeeping and maintenance access.
• Assist housekeeping with laundry operations.
• Perform additional duties as directed by the General Manager.

Skills

Basic computer skills

Strong communication

Organizational & multi-tasking

Dependability & professionalism

Attention to detail

Education

High school diploma or equivalent

Job description

My Place Hotels in Dickinson, ND is seeking a Guest Service Supervisor to oversee the front desk, bookings, and guest experience. This hands-on leadership role requires visible management and adherence to hotel policies.

You will train and supervise Guest Service Representatives, coordinate with the General Manager, manage check-in/out, PMS, and ensure accurate daily reporting and safety procedures. This position offers growth within a hospitality-focused team.