Guest Service Supervisor: Lead & Grow in Hospitality

My Place Hotels; Dickinson (ND); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Direct Deposit

Cross-Training

Growth Potential

Job summary

My Place Hotel Dickinson is seeking a Guest Service Supervisor to ensure a superior guest experience by overseeing all aspects of the guest's stay. You will lead the front desk team, manage bookings, and work closely with the General Manager.

The role requires hands-on leadership, attention to detail, and excellent communication. You will handle check-in/check-out, safety procedures, and daily reporting while providing friendly, solution-oriented service to guests.

Qualifications

• Proficiency in Microsoft Office and basic computer applications.
• Excellent verbal and written communication with guests and colleagues.
• Ability to juggle multiple tasks while maintaining accuracy and organization.
• Reliability, professionalism, and consistency in work.
• Attention to detail in financial transactions and guest records.
• High School degree or equivalent.

Responsibilities

• Provide exceptional guest service and oversee Guest Service Representatives.
• Greet and manage guest check-ins/outs using the PMS system.
• Process charges for rooms, taxes, pet fees, and other hotel services.
• Lead staff training and assist in interviews; document payroll-related notes.
• Maintain daily Front Desk Log and complete the Night Audit Checklist.
• Operate the phone system, transfer calls, and schedule wake-up calls.
• Ensure safety and security checks, log safety concerns, and manage key control.
• Assist housekeeping with laundry workflows as needed.
• Perform other duties as directed by the General Manager.

Skills

Strong communication skills

Organizational & multi-tasking

Dependability & professionalism

Attention to detail

Basic computer skills

Education

High School degree or equivalent

Job description

My Place Hotel Dickinson is seeking a Guest Service Supervisor to ensure a superior guest experience by overseeing all aspects of the guest's stay. You will lead the front desk team, manage bookings, and work closely with the General Manager.

The role requires hands-on leadership, attention to detail, and excellent communication. You will handle check-in/check-out, safety procedures, and daily reporting while providing friendly, solution-oriented service to guests.