Guest Experience Specialist — Flexible Retail

lululemon; California; On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Mental health support

Paid time off

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Leadership series

Job summary

lululemon in California seeks an Educator to deliver world-class guest experiences and authentic product education while connecting with our community and culture. You will help guests find solutions, perform transactions, and engage with omnichannel programs on the floor.

The role emphasizes inclusion, teamwork, and personal responsibility, with a flexible schedule, 18+ eligibility, and a commitment to safety and store standards. Join a brand that values growth and well-being.

Qualifications

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
• Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon in California seeks an Educator to deliver world-class guest experiences and authentic product education while connecting with our community and culture. You will help guests find solutions, perform transactions, and engage with omnichannel programs on the floor.

The role emphasizes inclusion, teamwork, and personal responsibility, with a flexible schedule, 18+ eligibility, and a commitment to safety and store standards. Join a brand that values growth and well-being.