Front Office Manager - Holiday Inn Express - Hermiston

Merete Hotel Management; Hermiston (OR); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Career Development / Advancement

Paid Time Off

Health Benefits

Travel Industry Discounts

Job summary

Merete Hotel Management seeks a Front Office Manager for Holiday Inn Express Hermiston in Hermiston, OR. This Full Time role requires a High School education and entails leading the front desk team, ensuring guest service excellence and regulatory compliance.

Key duties include staffing, scheduling, training, payroll oversight, and maintaining audit-ready operations. Competitive pay and benefits are offered, with weekly pay for assignees.

Qualifications

• High School education required.
• Front Office Manager role in a hotel setting.

Responsibilities

• Effectively manage the overall operations of the Front Desk.
• Ensure Front Desk Agents are trained in guest service, safety, and procedures.
• Supervise, schedule, and develop team members according to hotel policies.
• Monitor payroll hours and reports; prepare forecasts, budgets and action plans.
• Ensure sales, costs, profits, guest satisfaction and associate performance targets are met.

Education

High School

Job description

Job Location: Holiday Inn Express Hermiston - Hermiston, OR 97838

Position Type: Full Time

Education Level: High School

Salary Range: $46,000.00 - $48,000.00

Hourly

Job Shift: Any

Job Category: Hotel Management

Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you'll tackle exciting challenges and grow.

We offer

• Competitive Pay
• Flexible Scheduling
• Career Development / Advancement Opportunities
• Paid Time Off
• Health Benefits
• Travel Industry Discounts

At Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.

Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

FRONT OFFICE MANAGER

Assignees are paid weekly!

SUMMARY

Effectively manage the overall operations of the Front Desk. Ensure all Front Desk Agents are properly trained in guest service, safety, and Front Desk operation procedures.

ESSENTIAL FUNCTIONS

• Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.
• Follow predictive scheduling laws and regulations.
• Conduct performance appraisals.
• Demonstrate positive leadership characteristics that inspire team members to meet or exceed standards.
• Apply the company handbook and employment and labor laws in a fair and equitable manner.
• Monitor payroll hours and reports.
• Completes reports paperwork (e.g., forecasts, budgets, action plans). Ensure that objectives of sales, costs, profits, guest satisfaction, and associate performance are met.
• Attends, as well as schedules and conduct departmental meetings.
• Keeps work area neat and organized.
• Reports all unsafe working conditions immediately.
• Assures property operation meets audit standards.
• Regular and reliable attendance and punctuality are essential functions of this position.
• Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.

PHYSICAL DESCRIPTION

• Constantly standing at the Front Desk on tile or carpet.
• Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).
• Lifting, carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

WORKING CONDITIONS

• Exposed to computers, telephones, fluorescent lighting and office/lobby noise.
• May involve exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, crowds and noise.
• Must adhere to Company safety standards and procedures.