Guest Experience Specialist - Customer Care & Appointments

Hacienda Ford; Alice (TX); Sur place; USD 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, & Vision Insurance

401(K) Plan with company match

Employer-paid Life Insurance

Paid Vacation

Sick Leave

Paid Holidays

Employee Discounts

Résumé du poste

A local dealership in Alice, Texas is seeking a Guest Services Representative to provide exceptional service to guests across various communication channels. This role involves answering calls, engaging with guests, scheduling appointments, and documenting interactions using a CRM system. Ideal candidates will possess excellent communication skills and the ability to work in a fast-paced environment. Benefits include medical insurance, a 401(k) plan with company match, paid vacation, and employee discounts on services.

Qualifications

• Professional appearance
• Comfortable working across multiple communication channels.
• Strong relationship-building skills.

Responsabilités

• Answer incoming calls promptly and professionally.
• Engage with guests in a friendly and personalized manner.
• Utilize the dealership’s CRM system for documentation.
• Schedule and coordinate appointments for sales departments.
• Make outbound calls to guests for appointments and promotions.
• Assist with online chats and email inquiries.
• Collaborate with other departments to resolve concerns.
• Stay updated on product knowledge and dealership promotions.
• Build and maintain strong guest relationships.

Connaissances

Excellent communication capability

Ability to set and achieve targeted goals

Ability to thrive in a fast-paced environment

Description du poste

A local dealership in Alice, Texas is seeking a Guest Services Representative to provide exceptional service to guests across various communication channels. This role involves answering calls, engaging with guests, scheduling appointments, and documenting interactions using a CRM system. Ideal candidates will possess excellent communication skills and the ability to work in a fast-paced environment. Benefits include medical insurance, a 401(k) plan with company match, paid vacation, and employee discounts on services.