Guest Experience Specialist — Compassionate Support

Buchanan Group Inc.; Indianapolis (IN); Sur place; USD 30 000 - 42 000; Temps partiel

Avantages offerts par ce poste

401(k) matching

Employee Discounts

Wellness Reimbursement program

Résumé du poste

A compassionate service provider in Indiana is seeking a Guest Relations Associate to ensure exceptional customer service at funeral homes. The ideal candidate will possess strong interpersonal skills, professionalism, and empathy to assist grieving families during sensitive times. Responsibilities include greeting guests, providing assistance, and maintaining a peaceful service environment. Prior experience in customer service is preferred. This role offers flexible scheduling and involves working at various locations.

Qualifications

• Prior customer service or hospitality experience preferred.
• Willingness to learn and adhere to company standards.

Responsabilités

• Greet and assist guests with warmth and professionalism.
• Provide directions and answer questions for grieving families.
• Monitor service areas for a respectful environment.
• Assist with seating and floral arrangements.
• Communicate effectively with funeral home staff.
• Handle guest inquiries with patience.
• Operate basic electronic equipment.
• Adhere to company policies and procedures.
• Perform basic housekeeping duties.
• Attend required training sessions.

Connaissances

Interpersonal skills

Communication skills

Problem-solving abilities

Professional appearance

Empathy

Discretion

Formation

High school diploma or equivalent

Description du poste

A compassionate service provider in Indiana is seeking a Guest Relations Associate to ensure exceptional customer service at funeral homes. The ideal candidate will possess strong interpersonal skills, professionalism, and empathy to assist grieving families during sensitive times. Responsibilities include greeting guests, providing assistance, and maintaining a peaceful service environment. Prior experience in customer service is preferred. This role offers flexible scheduling and involves working at various locations.