Compassionate Funeral Service Support Specialist

Service Corporation International; Riverside (CA); Hybrid; USD 2,159,000 - 3,075,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account with Company

Flexible Spending Accounts

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Accidental Death & Dismemberment

Dependent Life Insurance

401(k) Retirement Savings Plan with 0%

Job summary

Service Corporation International is seeking a Customer Service Specialist in Riverside, CA. You will provide exemplary service to families following a loss, coordinating with funeral directors and location managers to initiate and complete arrangements.

The role emphasizes urgency, empathy, attention to detail, and strong communication skills, with responsibilities spanning scheduling, documentation, and on-site support for services.

Qualifications

• 2 years of experience in an office clerical or customer service capacity required.
• Experience in a customer-focused and fast-paced professional environment required.
• Funeral industry experience preferred but not required.

Responsibilities

• Meets regularly with Funeral Director(s) to ensure customer needs are met.
• Frequently communicates with families to coordinate activities.
• Takes first calls and dispatches removal teams.
• Collects vital information, files death certificates and insurance claims.
• Schedules appointments for Funeral Directors.
• Designs and prints memorials; creates, scans, and corrects arrangement documents.
• Orders merchandise, flowers, urns.
• Schedules services including coordinating with churches, cemeteries and staff.
• Assists with setting up funeral/visitation areas and take down.
• Assists during funeral services and events.
• Assists with dressing, casketing and preparing the deceased for viewing.
• Transport human remains to the Crematory facility.
• Delivers ashes from Crematory to Funeral Home.
• Assists with removals.
• May be required to ensure company vehicles are clean and fueled, prior to and after services.
• Adheres to all Company and Regulatory requirements.
• Performs other administrative duties for the location when time permits.

Skills

Customer service

Computer skills

Communication

Multi-tasking

Confidentiality

Education

High School diploma or equivalent

Tools

Office software

Job description

Service Corporation International is seeking a Customer Service Specialist in Riverside, CA. You will provide exemplary service to families following a loss, coordinating with funeral directors and location managers to initiate and complete arrangements.

The role emphasizes urgency, empathy, attention to detail, and strong communication skills, with responsibilities spanning scheduling, documentation, and on-site support for services.