Compassionate Funeral Service Support Specialist

Service Corporation International; Crystal Lake (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k) eligibility

Job summary

Service Corporation International seeks an attentive client services specialist to support families after loss. You will work with funeral directors to initiate and complete arrangements, coordinating with families and internal teams.

This role requires empathy, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Flexibility with after-hours work and weekends is common in funeral services.

Qualifications

• Strong knowledge of computers and software.
• Excellent client communication and interpersonal skills.
• Ability to handle sensitive information with discretion.
• Capable of multitasking in a fast-paced funeral services setting.
• Detail orientation and accuracy are essential.
• Collaborative team player with a professional demeanor.

Responsibilities

• Meet regularly with Funeral Director(s) to ensure customer needs are met.
• Coordinate activities with families and staff.
• Take first calls and dispatch removal teams.
• Collect vital information and process documents (death certificates, insurance).
• Schedule services and arrange memorials, prints, and documents.
• Escort arrangements with churches, cemeteries, and staff.
• Assist with setup for services and removals; help with dressing and viewing prep.
• Transport remains to crematory; handle ash delivery to funeral home.

Skills

Computer skills

Communication

Confidentiality

Multitasking

Detail oriented

Team player

Proactive

Work ethic

Education

High School diploma or equivalent

Job description

Service Corporation International seeks an attentive client services specialist to support families after loss. You will work with funeral directors to initiate and complete arrangements, coordinating with families and internal teams.

This role requires empathy, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Flexibility with after-hours work and weekends is common in funeral services.