Part-Time Compassionate Guest Relations Associate

Buchanan Group Inc.; Indianapolis (IN); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Employee Discounts

Wellness Reimbursement program

Job summary

Buchanan Group Inc. in Indianapolis is seeking a compassionate Guest Relations Associate to warmly welcome guests at funeral homes, assist families, and ensure respectful, smooth services.

You will coordinate seating, provide directions, and support staff while maintaining discretion during emotionally sensitive moments. Ideal candidates bring prior customer service experience, a high school diploma, and a genuine heart for service.

Qualifications

• Prior customer service or hospitality experience preferred.
• High school diploma or equivalent required.
• Willingness to learn and adhere to company standards.

Responsibilities

• Greet and assist guests with warmth, professionalism, and discretion.
• Provide directions, answer questions, and offer support to grieving families and attendees.
• Monitor service areas to ensure a peaceful and respectful environment.
• Assist with seating, floral arrangements, and program distribution.
• Communicate effectively with funeral home staff to coordinate service details.
• Handle guest inquiries with patience and sensitivity in emotional situations.
• Operate basic electronic equipment such as telephones and photocopiers.
• Adhere to company policies, procedures, and safety protocols.
• Perform basic housekeeping duties, including tidying service areas and replenishing supplies.
• Attend required training sessions and guest relations meetings.

Skills

Interpersonal skills

Communication

Professional appearance

Empathy and discretion

Problem-solving

Education

High school diploma or equivalent

Tools

Telephone systems

Copier machines

Job description

Buchanan Group Inc. in Indianapolis is seeking a compassionate Guest Relations Associate to warmly welcome guests at funeral homes, assist families, and ensure respectful, smooth services.

You will coordinate seating, provide directions, and support staff while maintaining discretion during emotionally sensitive moments. Ideal candidates bring prior customer service experience, a high school diploma, and a genuine heart for service.