Guest Experience Specialist - Casino & Race Track

Churchill Downs; New Orleans (LA); On-site; USD 24,000 - 32,000; Full time

Job summary

The Guest Services Clerk position at Fair Grounds Race Course, Slots & OTB & Casinos involves delivering professional guest services across multiple roles within the Fair Grounds facility to meet and exceed customer and company expectations.

Primary duties include cash handling, maintaining accurate cash and inventory records, and providing timely information to guests about offerings while ensuring compliance with operational requirements.

Qualifications

• Excellent verbal communications skills with strong attention to detail.
• Pari-mutuel industry and cash handling experience are desirable but not necessary.

Responsibilities

• Accounts for all monies, physical inventories, coupons, etc. for the positions requiring such and reconciles daily cash handling activities to confirm accuracy of cash received at beginning of shift and cash returned at end of shift.
• Disseminates accurate and real-time information to customers regarding the Fair Grounds’ offerings and escalates request for information to superiors when needed.
• Educates customers about the offerings as needed.
• Builds customer goodwill through the use of proper etiquette techniques.
• Performs other related duties as assigned.

Skills

Verbal communication

Cash handling

Attention to detail

Education

High School diploma or equivalent

Job description

The Guest Services Clerk position at Fair Grounds Race Course, Slots & OTB & Casinos involves delivering professional guest services across multiple roles within the Fair Grounds facility to meet and exceed customer and company expectations.

Primary duties include cash handling, maintaining accurate cash and inventory records, and providing timely information to guests about offerings while ensuring compliance with operational requirements.