Guest Services Associate — Racecourse & Casino

Fair Grounds Race Course & Slots; New Orleans (LA); On-site; USD 24,000 - 36,000; Full time

Job summary

The Fair Grounds Race Course & Slots in New Orleans seeks an energetic Usher to deliver guest services across the venue, ensuring positive experiences for customers attending races, slots, and simulcasting events.

You will provide information, assist with inquiries, and help maintain a welcoming environment while complying with regulatory requirements. Strong communication and a customer-focused mindset are essential for success.

Qualifications

• Must be 21 years old and eligible to obtain a Racing License.
• Excellent verbal communication and strong attention to detail.
• Ability to work in a high-volume, fast-paced environment.

Responsibilities

• Provide professional guest services across the Fair Grounds facility.
• Disseminate accurate information and assist customers with inquiries.
• Maintain positive relations and deliver courteous, efficient service.
• Monitor access to restricted areas and escalate issues when needed.
• Support operations to improve customer satisfaction and outcomes.

Skills

Customer service

Verbal communication

Racing License eligibility

Education

High School diploma or equivalent

Job description

The Fair Grounds Race Course & Slots in New Orleans seeks an energetic Usher to deliver guest services across the venue, ensuring positive experiences for customers attending races, slots, and simulcasting events.

You will provide information, assist with inquiries, and help maintain a welcoming environment while complying with regulatory requirements. Strong communication and a customer-focused mindset are essential for success.