Guest Experience Specialist (Cannabis Retail)

Renew Cannabis Co.; Michigan; On-site; USD 19,000 - 25,000; Full time

Job summary

Common Citizen in Michigan seeks a Guest Advisor who will serve guests with humanity and education, acting as the face of our brand in a busy retail dispensary. You will educate guests, assist with product selection, and help ensure a high quality customer experience.

The role emphasizes responsible service, accurate POS usage, and adherence to regulatory guidelines while building strong relationships with the local community and fellow team members.

Qualifications

• 2+ years in a customer service role in a retail environment.
• Familiarity with cannabis products and compliance expectations.
• Comfort with learning and using retail tech platforms (Dutchie, Weedmaps).

Responsibilities

• Deliver exceptional customer service to guests in a busy retail setting.
• Educate guests about products and guide purchases for a positive experience.
• Maintain accurate POS entries and help with inventory checks.
• Assist with compliance and safety standards per company policy.
• Support completion of sales and referrals to drive repeat visits.

Skills

Customer service

Retail experience

POS systems

Cannabis knowledge (preferred)

Tools

Dutchie

Weedmaps

POS systems

Job description

Common Citizen in Michigan seeks a Guest Advisor who will serve guests with humanity and education, acting as the face of our brand in a busy retail dispensary. You will educate guests, assist with product selection, and help ensure a high quality customer experience.

The role emphasizes responsible service, accurate POS usage, and adherence to regulatory guidelines while building strong relationships with the local community and fellow team members.