Guest Experience Lead - Cannabis Retail

Renew Cannabis Co.; Westland (MI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid time off

Employee discount

Employee sponsored life insurance

Employee assistance program

401K & 401K matching

Job summary

Common Citizen in Michigan is seeking a Guest Experience Manager to organize and run our retail stores and stand in for the General Manager when needed. You will drive customer satisfaction, supervise staff, and ensure smooth operations across shifts.

The role emphasizes coaching, analytics, and proactive improvement in a fast-paced cannabis retail environment. A non-exempt, full-time position with growth opportunities and benefits is offered.

Qualifications

• Minimum 2 years in a customer service role in retail.
• Background in healthcare, social work or related fields preferred.
• Leadership and organizational abilities.
• Familiarity with financial and customer service principles.
• Interpersonal and communication skills.
• Problem-solving attitude.
• Flexibility to work in shifts.
• Management experience preferred.
• Dynamic team with varied daily tasks.

Responsibilities

• Assist the General Manager in organizing, planning and implementing strategy.
• Coordinate retail store operations.
• Ensure store schedules and objectives are met by employees.
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Evaluate employee performance and assist in employee reviews.
• Identify hiring and training needs.
• Supervise and motivate staff to perform their best.
• Coach and support new and existing Guest Advisors.
• Communicate with clients and evaluate their needs.
• Analyze consumer behavior and adjust product positioning.
• Handle complaints from customers.
• Create reports, analyze and interpret retail data, like revenues, expenses and competition.
• Conduct regular audits to ensure the store is functionable and presentable.
• Make sure all employees adhere to company’s policies and guidelines.
• Use active selling skills during guest engagements.
• Lead and coach selling skills in team members through practice and roleplay.
• Observe selling behaviors and coach with on-the-spot feedback.
• Act as our store’s representative and set an example for our staff.
• Will be required to flex to different departments including but not limited to: reception, sales floor, inventory, delivery, curbside, and fulfillment.

Skills

Customer service

Leadership

Communication

Problem solving

Flexibility

Management experience

Lean methodology

Teamwork

Job description

Common Citizen in Michigan is seeking a Guest Experience Manager to organize and run our retail stores and stand in for the General Manager when needed. You will drive customer satisfaction, supervise staff, and ensure smooth operations across shifts.

The role emphasizes coaching, analytics, and proactive improvement in a fast-paced cannabis retail environment. A non-exempt, full-time position with growth opportunities and benefits is offered.