Cannabis Guest Experience Advocate

Common Citizen; Buchanan Township (MI); On-site; USD 18,000 - 26,000; Part time

Job summary

Common Citizen is seeking a Guest Advisor to welcome guests at our Michigan-based provisioning centers. You are the face of the company, educators first and salespeople second, helping guests discover cannabis products that improve their quality of life.

This part-time role requires at least two years in retail customer service, familiarity with ordering platforms and POS systems, and a commitment to high standards of service, compliance, and community involvement.

Qualifications

• Minimum of 2 years in a customer service role in a retail environment.
• Familiarity with ordering platforms and POS systems.
• Personal or professional cannabis experience preferred.

Responsibilities

• Create an unparalleled customer service experience for our guests, your fellow citizens, that leaves them feeling well cared for.
• Build strong long-term relationships with guests and fellow citizens.
• Follow the Common Citizen advisor protocol and provide problem-solving sales assistance, including upselling & cross-selling when appropriate.
• Work with fulfillment and ensure regulatory compliance (e.g., LARA, Metrc).
• Stay current with cannabis knowledge to educate and serve with excellence.

Skills

Dutchie

Weedmaps

POS systems

Tools

POS systems

Job description

Common Citizen is seeking a Guest Advisor to welcome guests at our Michigan-based provisioning centers. You are the face of the company, educators first and salespeople second, helping guests discover cannabis products that improve their quality of life.

This part-time role requires at least two years in retail customer service, familiarity with ordering platforms and POS systems, and a commitment to high standards of service, compliance, and community involvement.