Guest Experience Specialist - Bilingual EN/ES

Robbins Brothers Fine Jewelers; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Robbins Brothers Fine Jewelers in Dallas is seeking a Guest Experience Representative to create a welcoming, high‑quality shopping environment for every customer. You will greet shoppers, guide purchases, and build lasting relationships while collaborating with the team to maintain an inviting store.

Responsibilities include resolving issues professionally, supporting sales goals, and ensuring the store remains clean, organized, and well‑stocked for a smooth customer experience.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in customer service or retail.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome customers as they enter the store.
• Assist customers with their purchases and provide product recommendations.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Maintain a clean and organized store environment.
• Collaborate with the store team to achieve sales targets and improve customer satisfaction.

Skills

Customer service

Excellent communication

Interpersonal skills

Bilingual in English and Spanish

Flexible hours

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business Administration

Tools

POS systems

Inventory management software

Job description

Robbins Brothers Fine Jewelers in Dallas is seeking a Guest Experience Representative to create a welcoming, high‑quality shopping environment for every customer. You will greet shoppers, guide purchases, and build lasting relationships while collaborating with the team to maintain an inviting store.

Responsibilities include resolving issues professionally, supporting sales goals, and ensuring the store remains clean, organized, and well‑stocked for a smooth customer experience.