Guest Experience Specialist – Auto Sales & Service

Kalispell Toyota; Kalispell (MT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) Coordination and Matching

Medical, Dental, Vision Insurance

Opportunities for Advancement

Vacation & Sick Pay

Employee Discounts on products

Access to company fun and events year 

Job summary

Kalispell Ford in Kalispell, MT is seeking a Client Care Specialist to join our Sales Team. We focus on guest experience with an open and honest approach, offering opportunity for advancement and ongoing staff growth.

You will respond to inbound leads, set appointments, and strive to maintain a CSI above regional averages while coordinating with sales staff to ensure a seamless showroom experience for every guest.

Qualifications

• High school diploma or GED required or preferred.
• Strong communication and listening skills.
• Ability to work well in a fast-paced team environment.
• Excellent organizational skills and attention to detail.

Responsibilities

• Answer inbound phone, email and text leads using provided scripts to set appointments.
• Respond to inquiries promptly according to dealership standards.
• Maintain customer satisfaction index above the zone/branch average.
• Ensure communications are professional across phone, text, email, or in person.
• Ensure guests are greeted promptly and appointments are ready for viewing and test drives.

Skills

Customer service

Communication

Teamwork

Organizational skills

Typing skills

Education

High school diploma or GED

Job description

Kalispell Ford in Kalispell, MT is seeking a Client Care Specialist to join our Sales Team. We focus on guest experience with an open and honest approach, offering opportunity for advancement and ongoing staff growth.

You will respond to inbound leads, set appointments, and strive to maintain a CSI above regional averages while coordinating with sales staff to ensure a seamless showroom experience for every guest.