Guest Experience Specialist - Auto Sales

Kalispell Volkswagen; Kalispell (MT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Matching

Vacation & Sick Pay

Employee Discounts

Job summary

Kalispell Ford is seeking a Client Care Specialist to join our sales team. You will handle inbound inquiries by phone, email and text, setting appointments and supporting sales consultants to deliver a top-notch guest experience.

Ideal candidates bring strong organizational skills, patience and a team mindset. No automotive experience required; training provided to learn warranty policies and dealership procedures. Growth opportunities exist within the dealership.

Qualifications

• High school diploma or GED preferred.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, team environment with active listening.
• Typing skills.

Responsibilities

• Answer inbound phone, email and text leads using scripts to set dealership appointments.
• Respond to leads promptly per industry standards.
• Maintain Customer Satisfaction Index rating above the zone/branch average.
• Monitor emails in the CRM and assist sales consultants with responses.
• Ensure communications are professional and courteous.
• Escort guests to appointments and ensure vehicles are ready for viewing.
• Maintain training standards set by manufacturers.

Skills

Organizational skills

Patience

Typing skills

Active listening

Ability to work independently

Teamwork

Education

High school diploma or GED

Job description

Kalispell Ford is seeking a Client Care Specialist to join our sales team. You will handle inbound inquiries by phone, email and text, setting appointments and supporting sales consultants to deliver a top-notch guest experience.

Ideal candidates bring strong organizational skills, patience and a team mindset. No automotive experience required; training provided to learn warranty policies and dealership procedures. Growth opportunities exist within the dealership.