Client Care Specialist

Kalispell-Ford; Kalispell (MT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) Matching

Medical Insurance

Dental Insurance

Vision Insurance

Vacation and Sick Pay

Employee Discounts

Opportunities for Advancement

Job summary

Kalispell Ford in Kalispell, MT is seeking a Client Care Specialist for our Sales Team. This full-time role focuses on delivering an outstanding guest experience and guiding leads from phone, email and text to appointments, while supporting sales consultants.

You will join a team that values education, offers growth opportunities, and a benefits package including 401(k) matching, medical/dental/vision, and paid vacation. Prior customer-service experience is welcome.

Qualifications

• High school diploma or GED preferred.
• Strong organizational skills and patience.
• Ability to work independently while being part of a sales team.
• Strong attention to detail.
• Typing skills.
• Ability to work in a fast-paced, team setting.
• Active listening skills.

Responsibilities

• Answer inbound phone, email and text leads professionally using scripts to set dealership appointments.
• Respond to leads and inquiries promptly per industry and dealership standards.
• Maintain Customer Satisfaction Index higher than zone/branch average.
• Monitor emails in CRM and assist sales consultants with responses.
• Ensure professional communication by phone, text, email or in-person.
• Ensure guests are greeted and appointments are ready.
• Prepare appointment vehicles for show/test drives.
• Attend ongoing training and improvement meetings.
• Familiarize with warranty coverage policies and procedures.
• Provide top-notch guest experiences before, during and after a sale.

Skills

Customer service

Communication

Organizational skills

Active listening

Teamwork

Education

High school diploma or GED

Tools

CRM software

Job description

At Kalispell Ford, we like to do things differently. We know what most people think of car dealerships, and we’re here to change that! We may service and sell vehicles, but first, we’re here to take care of people. We focus on the guest experience and pride ourselves in taking an open and honest approach to provide the best automotive sales and service experience. We thrive on teamwork with an emphasis on individual accountability and employee satisfaction.

Due to our continued growth, Kalispell Ford is looking for talented individuals seeking opportunities for growth to join our Sales Team as a Client Care Specialist. We understand the importance of education, and invest in our staff through continual career growth and opportunities for advancement. We welcome individuals who are new to the automotive industry, and may have experience with previous roles in customer service, retail sales, restaurant industry or hospitality.

WHAT WE OFFER:

• $40,000-$50,000 a year including bonuses
• Full-Time schedule with 4-10hr shifts and rotating weekends
• 401(k) Coordination and Matching
• Medical, Dental, Vision Insurance
• Opportunities for Advancement
• Vacation & Sick Pay
• Employee Discounts on products/services
• Access to company fun and events year round

WHAT YOU’LL DO:

• Answer inbound phone, email and text leads in a professional manner using provided scripts with end goals of setting appointment with guests at the dealership
• Respond to leads/inquiries in a timely manner determined by industry and dealership standards
• Maintain Customer Satisfaction Index rating at least 2% higher than zone/branch average
• Monitor all inbound and outbound emails in the CRM while assisting sales consultants/sales managers with responses as needed
• Ensure that all communications via phone, text, email or in-person are professional and courteous
• Ensure that sales consultants are ready for all appointments and waiting at the door when guests arrive
• Ensure appointment vehicles are selected, clean and ready to show/test drive for dealership guests
• Maintain minimum training standards set forth by manufacturers
• Attend ongoing improvement meetings held by management teams
• Become proficient in warranty coverage, policies and procedures set by manufacturers
• Greet guests upon arrival in a prompt, courteous and professional manner
• Acknowledge all dealership guests on the premises when opportunity arises
• Perform any and all other related duties as required and assigned
• Maintain a professional image and appearance in the workplace
• Provide top-notch and exceptional guest experiences before, during and after a vehicle sale

WHAT YOU’LL NEED:

• High school diploma, GED or vocational training or job-related course work, preferred
• Strong organizational skills and patience
• Ability to work independently while being an integral member of the sales team
• Strong attention to detail
• Typing skills
• Ability to work well in a fast-paced, team setting
• Active listening skills

Kalispell Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.