Guest Experience Associate — Arcade & Bowling

Round One Entertainment; Vancouver (WA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

1 hour to play arcade games per week

90 minutes of bowling per week (shoes)

1 hour karaoke/billiards per week

50% discount on food items per shift

1 complimentary beverage per shift

Job summary

Round One Entertainment is seeking Customer Service Associates for its Amusement Department. If you enjoy video games, bowling, or karaoke and flourish in a lively, guest-focused setting, you might be the right fit.

Applicants must have a High School Diploma or GED, and alcohol-handling staff must be 21+. Open availability is preferred, with a background in hospitality or retail valued for success in this role.

Qualifications

• High School diploma and 1–2 years of experience in a hospitality or retail environment.
• Demonstrated customer service skills and friendly demeanor.
• Comfort with a fast-paced entertainment environment.

Responsibilities

• Engage customers during shifts to determine needs and ensure satisfaction.
• Maintain inventory levels for amusement games.
• Keep games and counters clean and visually appealing for guests.
• Respond promptly and politely to guest requests with a friendly attitude.
• Answer phone calls for general inquiries and direct as needed.

Skills

Customer service

Hospitality experience

Phone handling

Education

High School Diploma or GED

Job description

Round One Entertainment is seeking Customer Service Associates for its Amusement Department. If you enjoy video games, bowling, or karaoke and flourish in a lively, guest-focused setting, you might be the right fit.

Applicants must have a High School Diploma or GED, and alcohol-handling staff must be 21+. Open availability is preferred, with a background in hospitality or retail valued for success in this role.