Guest Experience Specialist (AM Shift)

Wright Investments; Jackson (WY); On-site; USD 21,000 - 26,000; Part time

Job summary

Wright Investments in Jackson, WY is seeking a part-time Guest Service Agent to provide exceptional guest service. You will handle check-ins/outs, phone calls, and guest inquiries while coordinating with housekeeping and handling payments.

The role requires strong communication, active listening, and reliable computer skills, with weekend/holiday availability and potential overtime. Previous service experience is a plus, and the employer promotes equal opportunity.

Qualifications

• Ability to deliver exceptional guest service consistently.
• Strong verbal communication and active listening skills.
• Ability to use various computer applications.
• Availability on weekends/holidays, possible overtime, alternating shifts.
• Previous Guest Service Experience Preferred But Not Required.

Responsibilities

• Assist guests with check-in/check-out or general inquiries.
• Operate the telephone system for internal/external calls.
• Complete reports regarding reservations, cancellations, occupancy, and payments.
• Verify payments including cash and credit card authorizations.
• Coordinate with housekeeping on room status and resolve discrepancies.
• Handle guest complaints using the Guest Service Recovery method.
• Complete endofshift reports and deposits per cash-handling procedures.
• Report safety/security concerns.
• Maintain an organized and clean work area.
• Perform other duties as needed or directed.

Skills

Guest service

Verbal communication

Active listening

Computer skills

Weekend/holiday availability

Job description

Wright Investments in Jackson, WY is seeking a part-time Guest Service Agent to provide exceptional guest service. You will handle check-ins/outs, phone calls, and guest inquiries while coordinating with housekeeping and handling payments.

The role requires strong communication, active listening, and reliable computer skills, with weekend/holiday availability and potential overtime. Previous service experience is a plus, and the employer promotes equal opportunity.