Guest Experience Specialist

Viva Senior Living; South Bend (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

Viva Senior Living in South Bend, IN seeks a friendly Concierge to welcome guests, provide information on local attractions, dining, and transportation, and support a seamless guest experience in a fast-paced environment.

The ideal candidate will be organized, able to multitask, and communicate clearly with residents and staff while maintaining an attentive and professional demeanor. Previous hospitality or customer-facing experience is a plus.

Qualifications

• Excellent customer service skills with a friendly and approachable attitude.
• Ability to work efficiently in a fast-paced setting.
• Strong organizational skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to multitask and prioritize responsibilities.
• Previous experience in hospitality or customer-facing roles is a plus.

Responsibilities

• Greet and assist guests with a warm and professional demeanor.
• Provide information about local attractions, dining, and transportation options.
• Manage guest requests promptly and efficiently.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain an organized workspace and keep accurate records of guest interactions.
• Handle multiple tasks simultaneously in a fast-paced environment.

Skills

Customer service

Fast-paced work

Organization

Communication

Multitasking

Hospitality experience

Job description

Viva Senior Living in South Bend, IN seeks a friendly Concierge to welcome guests, provide information on local attractions, dining, and transportation, and support a seamless guest experience in a fast-paced environment.

The ideal candidate will be organized, able to multitask, and communicate clearly with residents and staff while maintaining an attentive and professional demeanor. Previous hospitality or customer-facing experience is a plus.