Guest Experience Concierge – Senior Living

Whitlock Place; Crawfordsville (IN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Flexible scheduling

Uniforms (where applicable)

Job summary

LakeHouse Senior Living in Indiana is seeking a friendly receptionist to greet guests, residents, and staff, answer and route calls, and provide general information.

You will manage messages, maintain the lobby and desk area, handle mail and move-in/out logistics, and coordinate appointments for residents with vendors and service providers. A courteous, organized approach helps ensure a welcoming environment for all who visit or live here.

Qualifications

• High school diploma or GED preferred.
• One to three years customer service experience and/or training.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

LakeHouse Senior Living in Indiana is seeking a friendly receptionist to greet guests, residents, and staff, answer and route calls, and provide general information.

You will manage messages, maintain the lobby and desk area, handle mail and move-in/out logistics, and coordinate appointments for residents with vendors and service providers. A courteous, organized approach helps ensure a welcoming environment for all who visit or live here.