Guest Experience Specialist

Boyne Resorts; Snoqualmie (WA); On-site; USD 29,000 - 32,000; Full time

Job summary

The Summit at Snoqualmie, part of Boyne Resorts, is seeking an entry-level Contact Center Specialist I to be the primary point of contact for guests by phone, email, voicemail, and live chat. You will assist with information, sales, and service transactions to help guests navigate their Summit experience.

Responsibilities include handling high volumes with accuracy using Salesforce Service Cloud and Five9, documenting interactions, and collaborating with teams to ensure a seamless guest journey.

Qualifications

• Strong verbal and written communication skills.
• Professional phone etiquette.
• Strong attention to detail and organizational skills.
• Ability to solve problems and work independently.
• Proficiency in Microsoft Office applications, especially Excel.
• Ability to handle a high volume of guest interactions in a fast-paced environment.
• Must be available to work on weekends, evenings, and holidays as needed.
• Must be 18 years of age or older.

Responsibilities

• Answer phones, emails, voicemails, and live chat using Salesforce Service Cloud, Five9, and related systems in a timely manner.
• Respond to a high volume of guest inquiries while maintaining accuracy, professionalism, and established service standards.
• Resolve routine and standard guest concerns independently using established policies, procedures, and available resources.
• Conduct sales and service transactions using RTP and related systems.
• Accurately document guest interactions, account activity, and follow-up actions.
• Identify and report inaccuracies or opportunities for improvement within guest-facing communication tools, including the chatbot.
• Identify conflicting information, operational issues, or communication gaps that may impact guests.
• Complete assigned training through Schoox and other learning platforms.

Skills

Verbal and written communication

Phone etiquette

Attention to detail

Problem solving

Excel

High-volume environments

Weekend/evening/holiday availability

Tools

Salesforce Service Cloud

Five9

RTP

Aspenware

Job description

The Summit at Snoqualmie, part of Boyne Resorts, is seeking an entry-level Contact Center Specialist I to be the primary point of contact for guests by phone, email, voicemail, and live chat. You will assist with information, sales, and service transactions to help guests navigate their Summit experience.

Responsibilities include handling high volumes with accuracy using Salesforce Service Cloud and Five9, documenting interactions, and collaborating with teams to ensure a seamless guest journey.