Guest Experience Specialist

PHP RIDGECREST I LLC; Ridgecrest (CA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company match

Paid Time Off

Paid Holidays

Hotel discounts

Job summary

Providence Hospitality Partners is seeking a Front Desk Agent to deliver friendly, efficient, and professional service to guests at our Ridgecrest, CA location. You will manage check-ins/outs, answer questions, arrange dining or transportation, and help resolve guest issues while maintaining a clean and organized front desk area.

The role requires strong communication, attention to detail, and a commitment to exceptional guest experiences.

Qualifications

• Excellent written and oral communication skills.
• Bilingual skills a plus.
• Customer service mindset with a professional demeanor.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Greets guests and checks them in according to procedures.
• Handles reservations and provides information on local attractions.
• Processes payments and completes checkout for departing guests.
• Maintains front desk area and performs clerical duties as needed.

Skills

Communication skills

Bilingual skills

Customer service excellence

Professional appearance

Job description

Providence Hospitality Partners is seeking a Front Desk Agent to deliver friendly, efficient, and professional service to guests at our Ridgecrest, CA location. You will manage check-ins/outs, answer questions, arrange dining or transportation, and help resolve guest issues while maintaining a clean and organized front desk area.

The role requires strong communication, attention to detail, and a commitment to exceptional guest experiences.